Delivery and Returns Policy

At WEIGHTJO LIMITED, we strive to ensure that your shopping experience is smooth and hassle-free. This policy explains the terms for delivery and returns when purchasing products from our website, http://weightjo.co.uk/.

1. Delivery Policy

• Delivery Options: We offer multiple delivery options to suit your needs, including standard and express shipping. The available methods and costs will be displayed during checkout.
• Delivery Times:
  • Standard delivery: Typically 3-5 business days.
  • Express delivery: Typically 1-2 business days.
    Please note that delivery times may vary depending on your location and during peak periods.
• Shipping Areas: We currently deliver to addresses within the UK only.
• Order Tracking: Once your order is dispatched, you will receive an email with tracking information to monitor your delivery.
• Delivery Issues: If your package is delayed, lost, or damaged during transit, contact us at support@weightjo.co.uk for assistance.

2. Returns Policy

• Eligibility for Returns:
  We accept returns for products that meet the following conditions:
  • Items must be returned within 14 days of delivery.
  • Products must be unused, in their original condition, and in the original packaging.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.
• How to Initiate a Return:
  To initiate a return, contact us at support@weightjo.co.uk with your order details and the reason for the return. Once approved, we will provide instructions for returning the item.
• Non-Returnable Items:
  The following items cannot be returned:
  • Clearance items.
  • Used or damaged items that are not due to manufacturing defects.
  • Hygiene-related products with opened packaging.
• Return Shipping Costs:
  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  • Original shipping costs are non-refundable, except in cases where the return is due to our error.
• Inspection and Refunds:
  • Returned items will be inspected upon receipt.
  • If the return is approved, we will issue a refund to the original payment method within 7-10 business days.
  • If the item does not meet the return criteria, it will be sent back to you at your expense.

3. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us immediately at support@weightjo.co.uk with photos of the product and packaging. We will resolve the issue promptly by offering a replacement, refund, or other solution.

4. Exchanges

We do not currently offer exchanges. If you wish to replace a product, please follow the return process and place a new order for the desired item.

5. Contact Information

For questions or concerns regarding deliveries or returns, please reach out to us:
Email: support@weightjo.co.uk
Company Number: 15245780
Registered Address: Suite 105, Fence House, Fence Avenue, Macclesfield, Cheshire, SK10 1LT, United Kingdom