Refund Policy

At WEIGHTJO LIMITED, we are committed to ensuring customer satisfaction with every purchase. This Refunds Policy outlines the terms under which refunds, returns, and exchanges are accepted for purchases made through our website, http://weightjo.co.uk/.

1. Eligibility for Returns
   We accept returns for items that meet the following criteria:

• The product is returned within 14 days of delivery.
• The product is unused, in its original condition, and in the original packaging.
• Proof of purchase (e.g., order confirmation or receipt) is provided.

2. Non-Returnable Items
   Certain items are not eligible for returns, including:

• Clearance items.
• Products that have been used, damaged, or altered after delivery.
• Personal or hygiene-related items where the seal or packaging has been opened.

3. Refund Process
   If you meet the return criteria, we will process your refund as follows:

• Contact us at support@weightjo.co.uk to initiate a return. Provide your order details and reason for return.
• Once your return is approved, you will receive instructions on where to ship the item.
• Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
• Refunds will be issued to the original payment method within 7-10 business days after the return is approved.

4. Shipping Costs

• Customers are responsible for the cost of return shipping, except in cases where the item was damaged, defective, or incorrect upon delivery.
• Original shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Defective Items
   If you receive a damaged or defective product, please contact us immediately at support@weightjo.co.uk with photos of the item and packaging. We will arrange for a replacement or full refund at no additional cost.
6. Exchanges
   We currently do not offer direct exchanges. If you wish to replace an item, please return the original product for a refund and place a new order for the desired item.
7. Cancellations
   Orders can only be canceled if they have not yet been processed or shipped. Please contact us as soon as possible at support@weightjo.co.uk if you wish to cancel an order.
8. Contact Information
   For any questions or concerns about our Refunds Policy, please contact us at:
   Email: support@weightjo.co.uk
   Company Number: 15245780
   Registered Address: Suite 105, Fence House, Fence Avenue, Macclesfield, Cheshire, SK10 1LT, United Kingdom